Digital product policy
Because the products are digital, an order generally cannot be cancelled after the digital product has been successfully delivered or access has been provided.
Refund & Cancellation Policy
Refund & Cancellation Policy
Policy information for TMA Learning Resources.
Eligible cases
Contact us if payment was successful but the product was not delivered, the file is corrupted or inaccessible, or a duplicate payment occurred.
Request window
Refund or support requests must be raised within 7 days of the transaction.
Processing time
After verification, eligible refunds should be processed to the original payment method within approximately 7 to 10 business days, subject to bank or payment-provider timelines.
Contact
Email support@tmaadda.shop or the configured support email shown in the footer.